We're Often Asked

Our Size Guide is here to help! Our shoes fit 'big' deliberately – we call this ‘the rule of thumb’. Your toes need wiggle room! This is especially important for running. If you can fit your thumb in-between the end of your toe and the front of the shoe, you’ve more than likely found your ideal size.

After some time with our shoes, your shoe size may need to increase, as your toes splay out more naturally.

Just enter your code in your Checkout Page prior to completing your order!

We’ll make it clear when a code applies to specific products, and you’ll be informed of your codes expiry date upon issue. On that note, unless stated, promotional codes are not redeemable on clearance items or any other special offer.

If a code is abused, it will be made invalid. We reserve the right to withdraw promotional codes before their expiration date without any prior notice.

Head to the My Account page and simply enter a valid email address and create a password.

We hope you are happy with your purchase but if you are looking to return or exchange your shoes for whatever reason, we’re help to help and we offer a 100-day returns policy.

Orders that have been made on the Vivobarefoot New Zealand website can only be returned via our online return request form below.

Please read the following information carefully before proceeding.

RETURNS CHECKLIST

Vivobarefoot New Zealand will accept product returns for an exchange or refund provided that all of the following conditions are met:

• Unworn and unused with the original tags attached
• In the original branded undamaged shoebox
• Within 100 days of purchase
• Purchase was made on this website

Please note we are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you wear socks and test them out on the carpet (just in case!).

STORE CREDIT 110% (RECOMMENDED)

You can choose to receive a 110% Store Credit for your return which means that if the product you ordered cost $100, we will apply a credit of $110 to your online account for your next order.

• 110% Store Credit is based on the product's total price paid (excluding shipping)
• 110% Store Credit is issued as an eGift Card valid for use on our website only
• Store Credit eGift Card is sent to the registered email address on the order credited
• Store credit cannot be applied to shipping costs on a new order
• Store credit can't be used with any other discount codes
• An order made on store credit cannot have a second store credit applied to it.
• Store credit is only applicable to orders that have been fulfilled and returned
• There is no expiry date to using store credit
• Store credits are applied to the account registered with the order email address
• Store credit issued cannot be returned to the original payment method

EXCHANGES

We can exchange the returned item for a new item of lesser or greater value.

• If the new item is of a lesser value the difference will be refunded to the original payment method.
• If the new item is of a greater value details of how to pay the difference will be sent to you.
• Returns purchased during promotional events will have the discount % carried over to the new item (price difference may still apply).
• Returns cannot be exchanged for pre-order products.

REFUNDS

Refunds will be handled as follows:

• Will be issued using the same method as the original purchase
• Credited to the same account your payment came from
• Processed within 7 business days of receiving the return at our warehouse
• During peak periods refunds may take 10 business days
• Once processed, the time for funds to appear in your account will depend on your card issuer
• International customs duties and sales taxes are not refunded for shipments outside Australia

RETURNS METHOD

• Customers within New Zealand are required to pay return postage but we will reimburse return postage up to the value of $22 NZD on receipt of goods with a valid postage proof of purchase.
• Returns must include a valid proof of purchase of postage
• Returned items within the same order should be packed together
• If you decide at a later date to return additional items from the same order, you’ll need to cover the cost of return postage
• Orders made online must be returned via the online return request form below

*IMPORTANT*

We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you.

Our returns policy does not affect your statutory rights.

Please click the button below to complete the return request form:

For further assistance with your return or exchange please call our Returns Team on +61 (0) 3 8797 2370 or email us at cs-australia@vivobarefoot.com.au

We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care.

Once your package ships we will send you a tracking number. You can also check the status of your order by logging into your account.

Certainly! We have outlined the terms and conditions for our sale events below:

• Prices are as marked on eligible items.
• Promotional discounts are non-transferable and can only be used by the original purchaser.
• No Rain-checks: Rain-checks are not available for items that have sold-out.
• Sale discounts are not redeemable for cash and can only be used on a future purchase.
• Exclusions: The sale discount does not apply to VivoHealth courses or Gift Vouchers.
• Cannot be Combined: Discounts cannot be used in conjunction with any other discounts or promotional event.
• Promotional event prices are available for orders shipping to Australia and New Zealand only.
• Pre and Post-Sale Purchases: Purchases made prior to the start of the sale event or after the sale event has ended are not eligible for retroactive discounts, refunds, or credits.

We do our best to ensure that our photos are as true to colour as possible. However, due to inconsistencies of various monitors, lighting sources, digital photography and dye lot variations, we cannot guarantee that the colour you see on your screen accurately portrays the true colour of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct.

As a part of our sustainability vision Vivobarefoot aim to use chrome free or vegetable dyes, the traditional way of dyeing fabric and leather using tannins derived from plants. Some colours may transfer to lighter colours and this irreversible effect is increased by humidity and temperature. To help avoid noticeable colour transfer, we recommend wearing like colours.

When you are ordering multiple items, keep in mind that they might arrive in separate shipments. If you have pre-ordered something along with other items, the pre-ordered product will come within the timeframe mentioned on the product page.